Frequently Asked Questions
Below you'll find the most frequently asked questions about the Meoks shopping experience. If you can't find what you're looking for, you can contact us via our contact page.
Order & Payment
How can I track my order?
You can track it on the relevant cargo company's website using the shipping tracking number found in your order confirmation email. You can also view your order status from your account page.
What payment methods can I use?
You can securely use all Visa, MasterCard, American Express, and Troy cards via the iyzico infrastructure. Single payment and installment options are available.
What are the installment options?
During the payment step, card-specific installment options will be displayed automatically. Options range from 2-12 months, depending on the contracted banks.
Is cash on delivery available?
Currently, we only accept online credit/debit card payments. This ensures that all orders are processed securely with SSL encryption and iyzico guarantee.
How do I get my invoice?
Your e-invoice is automatically generated in our system after your order is shipped and sent to your registered email address. For corporate invoices, simply add your tax information to the order notes.
Shipping & Delivery
How much is shipping?
Shipping is free for orders over a certain amount. Otherwise, the standard shipping fee will be shown in the cart.
When will my order arrive?
Orders are shipped within 1-2 business days at the latest. Delivery time is between 1-3 business days, depending on your city.
If I place an order on the weekend, when will it be shipped?
Orders placed on the weekend are processed on Monday morning and delivered to the cargo company on the same day.
Do you ship internationally?
Currently, we only deliver within Turkey. We will announce when our international operations begin.
Returns & Exchanges
What is the return period?
You can return the product within 14 days from the date you receive it. For details, please see the Delivery and Returns page.
How do I make a return?
You can return the product free of charge via our cargo company, in its original packaging, with the tags still attached. After the return is accepted, your payment will be refunded within 7 business days.
Can I exchange a product?
For size or color exchange, you first need to return the existing product and then place a new order. We recommend completing the process quickly to guarantee stock.
What should I do if I receive a damaged product?
If you find damage when opening the shipping packaging, you must have a report filed and initiate a return request. Notify us within 24 hours via the contact page.
Product & Stock
Will out-of-stock products be restocked?
Most of our models are periodically renewed. If you leave your email address in the "Notify me when in stock" field on the product page, we will inform you when it's back in stock.
Where can I find size information?
Each product page includes a detailed size chart and the model's measurements. If you're unsure, you can get sizing advice from Live Support.
How accurate are the product colors?
All products are shot in a studio environment; there may be a minimum 5-10% color difference depending on screen settings. Fabric and texture information is provided in the detailed descriptions.
Account
Can I shop without being a member?
Yes, you can place an order without creating an account using the "Guest Checkout" option. However, if you become a member, your return and tracking processes will be much faster.
I forgot my password, what should I do?
A reset link will be sent to your email via the "Forgot Password" link on the account login page.
How do I update my membership information?
You can update your first name, last name, phone, and address information at any time from the My Account > Profile page.